Service Policy

Last updated: 2025 Yeh Service Policy [aapke app / website ka naam] (“Platform”, “Hum”, “Hamari”) ke clients aur technicians ke beech services ko regulate karti hai. Platform ek service-facilitating marketplace hai jo clients ko verified technicians se connect karta hai.

1️⃣ Platform ka Role

Hum direct service provider nahi hain Hum sirf client aur technician ke beech connection provide karte hain Service quality, time, aur outcome technician ki responsibility hai

2️⃣ Client ke liye Policy

📌 Service Booking Client service request submit karta hai Technician apni availability ke hisaab se accept / reject karta hai Ek time par sirf ek active job allowed ho sakta hai 📌 Pricing & Payment Technician apna base charge set karta hai Platform ka fixed service charge (e.g. 7%) final amount me add hota hai Payment job start hone se pehle ya platform rules ke according hota hai 📌 Location & Access Client ko sahi service location provide karni hogi Galat location dene par delay ya cancellation ho sakta hai

3️⃣ Technician ke liye Policy

🔧 Registration & Verification Technician ko sahi details provide karni hongi Galat information dene par account suspend ho sakta hai 🔧 Fees & Availability Technician apni fees khud set karega Job accept karne ke baad bina reason cancel karna penalty ke under aa sakta hai 🔧 Conduct Professional behaviour mandatory hai Misconduct, abuse, ya fraud par permanent ban ho sakta hai

4️⃣ Job Completion Policy

Job complete hone par technician ko: Remarks / work summary dena mandatory hai Client job completion ke baad: Rating aur feedback de sakta hai Agar job complete nahi hoti: Reason mandatory hoga (client unavailable, issue unresolved, etc.)

5️⃣ Cancellation Policy

❌ Client Cancellation Technician accept karne ke baad cancellation par: Service charge non-refundable ho sakta hai ❌ Technician Cancellation Frequent cancellations par: Ranking kam ho sakti hai Account temporarily block ho sakta hai

6️⃣ Ratings & Reviews

Ratings transparent aur public ho sakti hain Fake reviews, abuse, ya manipulation strictly prohibited hai

7️⃣ Liability Disclaimer

Platform kisi bhi damage, loss, ya dispute ke liye responsible nahi hai Service se related disputes client aur technician ke beech solve honge Platform sirf mediator ki role me assist karega

8️⃣ Account Suspension / Termination

Platform ko adhikar hai ki: Rules violation par bina prior notice account suspend kare Fraud, fake activity, ya misuse par permanent ban lagaye

9️⃣ Policy Updates

Platform bina notice policy update kar sakta hai Updated policy website/app par publish ki jaayegi Continued usage ka matlab policy acceptance hoga

📞 Contact & Support

Agar aapko kisi bhi policy se related query ho to: 📧 Email: info@remonto.in 📍 Location: Ahmedabad, India

✅ Acceptance

Is platform ka use karke aap confirm karte hain ki aapne Service Policy ko padh liya hai aur usse agree karte hain.